Refund Policy
Our commitment to customer satisfaction is paramount, and we understand that issues can arise with your order. To ensure a fair and transparent process, we have outlined our refund policy below.
Eligibility for Refunds:
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Damaged Goods: If you receive a product that is damaged, you are eligible for a full refund. We require you to provide photographic evidence of the damage within 7 days of receiving the product to process your refund request.
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Non-Receipt of Goods: If you have not received your product, you are eligible for a full refund. Please contact us if your product has not arrived within the estimated delivery time plus an additional grace period of 7 days. After this timeframe, we will investigate the issue and, if the product is confirmed as not delivered, process your refund.
Shipping Refunds:
- We offer refunds for shipping charges if your goods arrive more than 2 weeks later than the promised delivery date. However, this does not apply during the months of December and February, recognizing the potential for delays during these peak periods.
Process for Requesting Refunds:
To request a refund, please contact our customer service team with your order number, the issue (damaged goods or non-receipt), and any relevant evidence to support your claim (e.g., photographs of damaged goods). Our team will review your request and guide you through the refund process.
Please Note:
- Refund requests must be made within 30 days of the original purchase date.
- Refunds will be processed to the original method of payment within 7-10 business days of the refund approval.
- This policy is subject to change without notice, and exceptions may be made at the discretion of our customer service team based on individual circumstances.
We strive to ensure a smooth and satisfactory shopping experience and thank you for your cooperation with our refund policy.